Tony, Craig and Renee are at Agile Australia and catch up with Steve Krug and talk usability and along the way try to figure out whether Tony is lean, agile or just old…

• “Don’t Make Me Think” book, now in 3rd edition
• Agile Australia keynote “You’re not doing usability testing? Are you…nuts?“
• need to start doing usability early, to find issues early and have time to fix it
• Laura Klein’s book “UX For Lean Startups” is a good book on lean
• issues with lean from a usability perspective is failure and disruption
• usability is a user advocate role
• cubicle test – draw a paper prototype and ask the person in the next cubicle to fill it out and observe the issues
• CX is basically UX owned by marketing!
• UX is design where usability is more about testing
• start by taking to customers then do regularly…